Terms and Conditions
THANK YOU FOR TAKING INTEREST IN OUR PRODUCTS AND SERVICES. PLEASE READ OUR TERMS AND CONDITIONS.
- QUOTATION / PRICING: Quotations are valid for 15 working days. Orders and invoices will expire after 10 working days if not paid.
Prices as shown on the website and on our Facebook page are subject to change without prior notice. Prices are per unit unless otherwise stated. Some product printing require a setup fee. Prices exclude the courier fee. Full payment is required before any work commence. Please email us if you require a written quotation, email@example.com.
- PRODUCTION / DESIGN TIME: Products take 7 – 21 working days (after information, photo’s and artwork approval received) to produce, unless otherwise stated. Artwork approval for designs (except for Website design) will be sent after 24 – 48 hours after order is placed and information is received from the client. Please ensure that you order in advance!
- ARTWORK AND ARTWORK APPROVAL: Artwork is included unless otherwise stated. In the case that the artwork is not included and the client wish to supply his/her own artwork, all fonts must be converted to paths/curves to avoid font substitutions and must be supplied in .PDF or .CDR (CorelDraw) formats. Artwork not received in the correct format will have to be redrawn and a redrawing fee may be applicable. It is the client’s responsibility to supply us with good quality photo’s & correct information. The signed artwork approval document is needed before products go into production and before designs are sent in the correct formats. Please double check all spelling, emails, numbers, layout and sizes before signing off the artwork approval document. Exact colour matching cannot be guaranteed. Colour variations are unavoidable. No reprints / returns / refunds will be done if colour varies and if there are any printing mistakes after the artwork was approved.
- DELIVERY: Delivery is done through a courier service. Your order will be send to your door so please provide us with a physical address where there will be someone available to receive the parcel. Design Elegance cannot be held liable for lost or stolen parcels, late deliveries, strikes or damaged goods. Please note that an additional handling fee shall be charged to the cost of delivery, if parcels are returned. Your parcel will be delivered within 24 – 120 hours (depending on your location) after you have received your tracking number.
- RETURNS / REFUNDS: No refunds / returns / reprints shall be done on design / printing / websites if the artwork approval has been signed off! Delivery through the courier service is at own risk, we will not replace or be held liable for damaged goods. If you are not satisfied with a product bought (if it is not what you ordered or signed off), you can request a return/refund within 7 days from delivery date. If a valid reason is given, we shall refund the particular product once we have received the product back from the client. All courier fees shall be for the client’s account and delivery fees will not be refunded. Please note: once an order on MEMORY STICKS has been collected/delivered, we unfortunately cannot accept a return on it!
- BUSINESS BOOST BOX – SUBSCRIPTION BOXES: By signing up to our monthly subscription boxes, you acknowledge that payment is upfront for all months’ boxes and that no refunds or cancellations will be accepted once payment is received. The prices for each box include: Branded products, Setup fees for branding (if applicable) and delivery to your door! Each month’s box will contain promotional products / corporate gifts branded with your logo or business name. The products and branding methods are decided by Design Elegance and products are not refundable or exchangeable. The quantity of products in each month’s box will differ as you will receive products to the value of R1199 or more. An approval document will be emailed to you before your box is sent, you will then also have the opportunity to add more products at discounted prices. Boxes will be delivered at the start of each month unless otherwise stated. We will post the contents of the next box on our Facebook Page, please make sure you follow us! Please make sure that you also read the following paragraphs of our terms and conditions as it as also applicable to the subscription boxes: ARTWORK AND ARTWORK APPROVAL, DELIVERY, RETURNS AND REFUNDS, ADVERTISING/PHOTOS, NEWSLETTER/SPECIALS.
- ADVERTISING / PHOTOS: Design Elegance will take photos of completed orders and will use it for advertising purposes without consulting with the client. We will however protect your personal details and will not use the content before your wedding/event date. If the client has paid a design fee and wish to not have their order/design advertised, they must notify us via email.
- NEWSLETTER / SPECIALS: By signing up to our newsletter, you give consent to receive information and specials via email.
- For more information please send an email to firstname.lastname@example.org
- OUR BANK DETAILS:
D ERASMUS t/a Design Elegance
BANK: FNB (FIRST NATIONAL BANK)
ACCOUNT TYPE: CURRENT / CHEQUE
ACCOUNT NUMBER: 62819680267
BRANCH CODE: 250655
REFERENCE: Please use your ORDER / INVOICE number as reference when you make a payment, email the proof of payment to email@example.com